Leadership –Masterclass


Course Objectives

  • The ability to understand management and its role in the global context, across varied industries
  • Real-time feedback on prime topics that affect the way Managers are viewed
  • The core understanding of problem-solving, change management, team building and the decision-making process
  • Capability to evaluate performance and supply constructive feedback using proven models
  • Understanding one’s behavioural tendencies and their impact on the organisation
  • Ability to conduct meetings effectively and eliminate time wasters
  • Skill to manage conflicts, and engage all employees equally


Course Outline

Module 1: The Manager | A Class Apart

  • How is Management viewed globally?
  • Contribution of a Manager to an enterprise
  • People Influence vs Exercising of Power
  • Global Management in the 21st Century
  • Management across sectors

Module 2: The Manager | A Master Strategist

  • Managerial Hierarchy in Organizations
  • Vision & Mission | Organizational Culture
  • Data Culture & Stake-holder Management
  • Influencing a Positive Environment at Work
  • Leadership in a VUCA workplace
  • Building Blocks to an Impactful Performance

Module 3: The Manager | Coaching the Coach

  • Coach vs Mentor
  • Types of Feedback
  • Constructive vs Critical Feedback
  • Managing Facilitative Development
  • Building Trust-Based Relationships
  • Coaching: A Case Study

Module 4: The Manager | A People’s Leader

  • Human Resources: Role and Importance
  • The Importance of Delegation
  • Behaviours: Understanding Self and Team
  • Listening, Facilitation & Mentorship
  • Best Communication Techniques
  • Assessment & Group Discussion

Module 5: Managing Meetings & Seminars

  • Planning an Effective Meeting
  • Invitees, Reminders and Memos
  • Minutes of the meeting
  • Agenda, Objectives and Timelines
  • Room for Creativity
  • Time Management
  • Managing Difficult Conversations

Module 6: Building a Team & Managing Group Dynamics

  • Best practices in Top Performing Teams
  • Characteristics of a High-performing Team
  • Performance through People Empowerment
  • Group Decision Making
  • Stages of Team Development
  • Rewards, Recognition and Promotions
  • Conflict Management

Module 7: Managing Projects Successfully

  • Projects Team vs Permanent Team
  • Project Goals and Revenue Projection
  • Project Scope and Timelines
  • Budgets and Approvals
  • Planning and Co-ordination among members
  • Projects and Practice

Module 8: The Manager | An Agent of Positive Change

  • Overcoming an Organization’s Resistance to Change
  • Data-Driven Culture: What does it mean?
  • Process Analytics
  • Decision Making for Change Absorption
  • Building a Positive Mindset
  • Summary &Knowledge Assessment

Module 9: Manager| An Agent for Process Improvement

  • Root Cause Analysis
  • Process Mapping
  • Histogram Charting
  • Fishbone Analysis
  • The Pareto Principle
  • Scatter Diagrams
  • Project and Assessments

Module 10: Management for Small Businesses

  • Management Problems in Small Enterprises
  • Talent Utility
  • Is Sales always the answer?
  • Product Cost Analytics
  • Customer Experience
  • The Balance Sheet
  • Summary & Final Assessment

Module 11: Management in Large Enterprises

  • Importance of Infrastructure Management
  • Team Administration in a Large Enterprise
  • Road Maps to Execution
  • Culture and Hierarchy
  • Performance Management
  • Summary &Knowledge Assessment

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