Leadership –Masterclass

Course Objectives

• The ability to understand management and its role in the global context, across varied industries
• Real-time feedback on prime topics that affect the way Managers are viewed
• The core understanding of problem-solving, change management, team building and the decision-making process
• Capability to evaluate performance and supply constructive feedback using proven models
• Understanding one’s behavioural tendencies and their impact on the organisation
• Ability to conduct meetings effectively and eliminate time wasters
• Skill to manage conflicts, and engage all employees equally

Course Outline

Module 1: The Manager | A Class Apart

• How is Management viewed globally?
• Contribution of a Manager to an enterprise
• People Influence vs Exercising of Power
• Global Management in the 21^st Century
• Management across sectors

Module 2: The Manager | A Master Strategist

• Managerial Hierarchy in Organizations
• Vision & Mission | Organizational Culture
• Data Culture & Stake-holder Management
• Influencing a Positive Environment at Work
• Leadership in a VUCA workplace
• Building Blocks to an Impactful Performance

Module 3: The Manager | Coaching the Coach

• Coach vs Mentor
• Types of Feedback
• Constructive vs Critical Feedback
• Managing Facilitative Development
• Building Trust-Based Relationships
• Coaching: A Case Study

Module 4: The Manager | A People’s Leader

• Human Resources: Role and Importance
• The Importance of Delegation
• Behaviours: Understanding Self and Team
• Listening, Facilitation & Mentorship
• Best Communication Techniques
• Assessment & Group Discussion

Module 5: Managing Meetings & Seminars

• Planning an Effective Meeting
• Invitees, Reminders and Memos
• Minutes of the meeting
• Agenda, Objectives and Timelines
• Room for Creativity
• Time Management
• Managing Difficult Conversations

Module 6: Building a Team & Managing Group Dynamics

• Best practices in Top Performing Teams
• Characteristics of a High-performing Team
• Performance through People Empowerment
• Group Decision Making
• Stages of Team Development
• Rewards, Recognition and Promotions
• Conflict Management

Module 7: Managing Projects Successfully

• Projects Team vs Permanent Team
• Project Goals and Revenue Projection
• Project Scope and Timelines
• Budgets and Approvals
• Planning and Co-ordination among members
• Projects and Practice

Module 8: The Manager | An Agent of Positive Change

• Overcoming an Organization’s Resistance to Change
• Data-Driven Culture: What does it mean?
• Process Analytics
• Decision Making for Change Absorption
• Building a Positive Mindset
• Summary &Knowledge Assessment

Module 9: Manager| An Agent for Process Improvement

• Root Cause Analysis
• Process Mapping
• Histogram Charting
• Fishbone Analysis
• The Pareto Principle
• Scatter Diagrams
• Project and Assessments

Module 10: Management for Small Businesses

• Management Problems in Small Enterprises
• Talent Utility
• Is Sales always the answer?
• Product Cost Analytics
• Customer Experience
• The Balance Sheet
• Summary & Final Assessment

Module 11: Management in Large Enterprises

• Importance of Infrastructure Management
• Team Administration in a Large Enterprise
• Road Maps to Execution
• Culture and Hierarchy
• Performance Management
• Summary &Knowledge Assessment