Electronic Message Systems

Course Outline

Office Technology: Introduction

• Office Technology: Foundations
• Use of Technology to Get Things Done
• Office automation control system
• Operating Efficiently in the Workplace
• AI and Automations
• Heading towards a Paperless system
• Digital Transformation
• Using Smart Apps for effective communication
• Office Process Re-engineering
• Office Change Management

Basic Office Roles and Technology

• Processing mails: Basics
• Email systems and etiquette
• Telephonic systems and etiquette
• Enhanced written and oral communication skills
• Business Writing: Reports, Proposals, Emails
• Business Documents- Letters and Memos
• Meetings Documents- Agenda, Meeting Minutes and Schedules
• National and International travel arrangements
• Travel Documents- Expense Reports and Travel Itineraries
• Proofreading and editing business documents

 Advanced Office Roles and Technology

• Event Planning and Project Management
• Use of MS Outlook and functions
• Keyboard Techniques and Data Entry
• Keyboarding Techniques
• Reading technical passages and letters
• Copying and photocopying equipment and applications
• Use of Smart Phones and social networking Apps
• Synchronizing Smart Phones with your Computer

Understanding Computer Essentials

• Computer Basics
• Understanding Operating systems
• Understanding hardware essentials
• Organizing and managing files and folders
• Understanding the Internet
• Browsers and Search engines
• Problem-solving and research via the Internet

Implementation of Office Technology

• Office Technology: Creating the need
• Planning and set-up: Nature of work
• Budgeting: Core business and Priorities
• Office layout and ergonomics
• Desk Management
• Overuse and Misuse of technology
• Maximizing the use of office technology
• Implementation and Training
• Maintenance and IT support

Customer Service: Moving to the Next Level

• Integrating technologies with customer service
• Business Professionalism
• The polished digital media presentation
• Cascading sensitive communications via electronic mediums
• Using technology towards Customer Happiness
• “Customer is Always Right” Philosophy
• Customer Retention and Loyalty
• Customer Service Representative challenges
• Upgrading the Customer service approach

Technology: Word Processing Applications

• Word Processing program: Basic formatting features
• Document creation and saving information
• Using tools in Word for effective data processing
• System File Management
• File Formats and Editing Documents
• Document Page layouts
• Formatting Document text
• Creating tables and using data
• Using graphics that make sense
• Working with Hyperlinks

Technology: Spreadsheet Applications

• Working with Worksheets and Workbooks in Excel
• Using predefined Excel templates
• Entering and editing data in worksheets
• Formatting cell contents
• Applying conditional formatting
• Working with rows and columns
• Functions: Freeze, Hide/Unhide, Filter, Tables
• Working with basic formulas
• Understanding basic mathematical operations
• Presentation of statistical information
• Read, analyze, and interpreting graphs

Technology: Presentations Applications

• Preparing Powerful Presentations
• Printing presentations and handouts
• Presentation themes
• Use of Art, Graphics, and Videos
• Organizing the slide Layout
• Managing slide Master
• Creating charts and tables
• Delivering effective presentations
• Death by Presentation Theory
• Ground rules of presentations

Office Accounting and Records Management

• Records Management, Database and Data Analytics
• Information and Data Management
• Filing and Digitalizing Hard Copies
• Indexing, Archiving, and Retrieving Data and Documents
• Electronic Health Records
• Computerized patient Information and Billing Practices
• Importance of timekeeping and billing
• Drafting legal documents: Use of document assembly software
• Automated Accounting and Payroll
• Handling Office Finances and Petty Cash
• Analyzing and Journalizing Transactions: QuickBooks, Peachtree