Service Plans and project administration

Course Outline

 Introduction to Project Management

• Fundamentals Of Project Management
• Introduction to project management concepts, methodologies
• Key project management tools
• Stages of Project Life-cycle
• Project vs Program vs Portfolio Management

 Project Administration

• Overview of Project administration principles and modern management practices
• Project planning and scheduling overview
• Maintaining relevant project data in various systems about capacity, new opportunities, and general project records
• Maintain an efficient filing protocol for project documentation
• Assist with the creation of Project Initiation/Charter documents for new projects
• Establishing resource capacity data regularly, and communicating analysis to the Project Manager

 Project Team Administration

• Provide day-to-day administrative support to the project management team
• Set up team meetings, take/record meeting minutes, and allocate actions, as necessary
• Assistance with the monitoring, and reporting of progress on projects
• Assistance with project travel arrangements, as required
• Supporting ad-hoc requests from project team members
• Ensuring project timesheets are completed weekly

Financial Administration

• Updating the team’s project financial reports
• Assistance with project financial forecasting
• Processing and raising PO numbers for invoices
• Set up time management tools and expenses tracking tools for each project
• Establish a liaison between the Project Management and Finance teams

 Understanding the Project Charter

• Understanding a project
• Project Objectives / Goals
• Project Scoping
• Team Roles and Responsibilities
• Project Monitoring & Evaluation
• Developing and upkeep of a Project Charter

Understanding Project Scheduling, Gantt Charts, and Critical Path

• Understanding Project Scheduling
• Understanding Project Activities
• Sequence Activities
• Sequencing project tasks
• Excel Gantt Chart
• Dependencies among project activities
• Project duration and oversight of the critical path
• Perform Integrated Change Control

Risk Management

• Determining the project environment
• FMEA
• Identify and assess project risks
• Prioritize and schedule project risks
• Risk Mitigation – Plan Risk Responses
• Issue Management

Understanding Project Failure and Critical Success Factors

• Reasons for Project Failure
• Understanding Project Success
• Current and Emerging Industry Trends

Understanding of Windows and Microsoft Office Applications

• Overview of Windows 7 & 10
• Microsoft Word Overview
• Microsoft Excel Overview
• Microsoft Outlook Overview
• Microsoft PowerPoint Overview
• Internet Fundamentals & Google Search

Communication & Organisational skills Overview

• Communication skills overview (Verbal and written)
• Listening skills overview
• Communicating across cultures and with diverse stakeholders
• Identification of Project Stakeholders/stakeholder matrix
• Stakeholder management and communication
• Customer service skills
• Organisational skills

Problem-Solving and Teamworking Skills Overview

• Tools and techniques for Problem-Solving, Teamworking
• Six Thinking Hats
• Brainstorming
• Exercises and simulations

Decision-making and Negotiation Skills Overview

• Tools and techniques for Decision-making and Negotiation Skills
• Pareto Technique
• Organisational Decision Making
• Democratic Decision Making
• Strategic Negotiation
• Negotiation Scenarios
• Simulations