Integrated system for office managers (administrative and behavioral skills)

Integrated system for office managers (administrative and behavioral skills)

Course Objectives:

• Providing participants with the basic concepts of effective human behavior, developing communication skills, constructive criticism and effective group behavior in the work environment, and effective dealing with superiors and colleagues in a way that reflects positively on performance and morale.
• Identify the skills required to enhance the style of business management and leadership and confront and overcome administrative obstacles. It aims to provide participants with innovative methods and creative thinking that aim to improve the work methods used within the organization and that will contribute to the formation and refinement of new ideas, which helps create a better work environment.

Course outline:

• The correct understanding and interpretation of human behavior and its motives among office managers, and the realistic perception of office managers towards others.
• Follow effective methods to return impact and constructive criticism.
• Realizing the importance of communication as a behavioral skill in the field of work.
• Developing speaking and listening skills and interpreting the meanings of non-verbal communications.
• Determine appropriate standards of behavior for teamwork, and realize the importance of work teams and the distinctive behaviors of the office manager.
• Effectively dealing with conflict and conflict situations at work.
• Use effective methods to deal with others.
• Effectively dealing with behavioral problems at work.
• Adopting positive and effective behaviors within meetings.
• Using the skill of interpersonal relationships to deal effectively with others.
• Identify the nature of the supervisory function and the components of the administrative process.
• Identify the similarities and differences between a manager and a leader.
• Identify the different styles of leadership and determine his leadership style.
• Analyze work problems, develop an integrated plan to solve them, and follow up on their implementation.
• Applying the scientific method to make decisions in the field of work.
• Effective methods for participating in decision making.
• Developing the skills of office managers by using effective methods of time management and meetings.
• Developing the office manager’s skills to build an effective work team and confront conflicts in various businesses.
• Exercising the role of the office manager in developing and managing change at the work site.
• The importance of creativity in the work process
• Tools and methods of innovative thinking
• Thinking as an innovative thinking skill
• Creating an environment conducive to creative thinking and career stimulation
• Strategy and competition
• Characteristics of job creativity
• Identify the driving forces of strategic situations
• Thinking and acting to achieve career creativity
• Functional creativity and strategic mind
• The concept of creative thinking and its importance for modern management.
• Adapting creative thinking to the institution, society and living environment.
• Why creativity and innovation?
• How to overcome traditional thinking and bureaucratic obstacles at work.
• Strengthening memory, developing reading and self-confidence.
• The impact of creativity and innovation on the development of institutions.
• Basic concepts in office management
• The importance and dimensions of the office manager's secretary job.
• The difference between secretarial and office management (comprehensive concept)
• Jobs and competencies of the office manager's secretary.
• The role of the office director's secretary is in coordinating and organizing work relations with other departments of the organization.
• Technical skills for office managers
• Office information systems and the role of the office director’s secretary in modernizing them.
• Skills in preparing and drafting correspondence and reports.
• Processing outgoing and incoming mail.
• Scheduling and organizing appointments and interviews.
• The art of using the phone.
• Skills in preserving, documenting, archiving, indexing and security of information.
• Organizing meetings and preparing minutes.
• Behavioral skills for secretarial office managers
• Communication skills (the art of communication and speaking)
• Interpersonal skills (etiquette and protocol)
• Coping skills in facing problems.
• Types of managers and how to deal with them.
• Administrative skills for secretarial office managers
• Effective time management skills.
• Team management skills (workers in senior management offices).
• Computer and network skills
• Computer applications in preserving, documenting and indexing data.
• Computer applications in scheduling appointments and interviews.
• Computer applications in e-mail.
• Using the intranet and the Internet to serve the office manager.
• Modern office management
• The broad concept of the office manager.
• The importance of the job of office managers.
• Types of secretarial services
• Work requirements for the position of office managers.
• Specifications of secretaries and office managers:
• Effective office manager, how do we find out about him?
• Tips for enjoying a calm atmosphere at work.
• Electronic documentation and archiving
• The concept of an automated document processing system
• Strategic objectives of electronic archiving
• Objectives of electronic archiving within the organization
• How does the document and file processing system work?
• Features of the automated document and file processing system
• General stages of implementing a project to convert a paper archive into an electronic archive
• Dubai Municipality's experience in the field of electronic documentation and archiving
• Administrative communications
• The concept of communication and its function
• Elements of the communication process
• Communication barriers
• Networks
• Detailing the organizational factors that affect the communication process
• The impact of modern technology on the communication process.
• Time management
• The concept of time management
• Things that help you organize your time
• Obstacles to time management
• Time management steps
• How to use your time effectively
• Effective office manager and office architecture
• How to deal firmly with papers
• Office manager and time activation skills
• Reports
• Effective written communication of reports
• The importance of reports
• Definition of reports
• Purposes and functions of reports
• Types of reports
• How to prepare reports and their sources
• Characteristics of an effective report