Enhancing Leadership Skills with Effective Interpersonal Interaction

Enhancing Leadership Skills with Effective Interpersonal Interaction

Course Objectives:

• Understand that communication is vital to successful, productive work groups
• Learn and understand one’s personal communication style and the effect it has on relationships within a work group
• Learn a person’s strengths and challenges according to their communication type
• Identify and understand communication styles of colleagues and others in the workplace
• Recognize the need and value of communication style diversity among members of a work group
• Learn techniques to assist in communication problem resolution
• Identify the characteristics of effective communication between colleagues in work groups
• Learn techniques to assess communication styles of people
• Identify communication strategies to build more productive communications
• Learn how to create rapport, build trust and establish credibility in a work group

Course outline:

Introduction to Human Interaction and Communication

• Introductions
• Goals and Objectives of the seminar
• Importance of interpersonal interaction and communication styles
• Interpersonal communication is two-way
• Interpersonal interaction preferences differ
• Communication is listening
• Importance and techniques of active listening

Assessing and Identifying Interpersonal Styles

• Identification of interpersonal communication methods
• Interpersonal interaction diversity factors
• Effective listening leads to sensitivity and trust
• Successful interpersonal interaction develops trust
• Characteristics of interpersonal interaction
• Identification of the personal interaction style

What is My Real Interpersonal Interaction Style?

• Individual strengths and challenges of each interaction style
• Best-Fit interaction types for each person
• Dominant, auxiliary and tertiary functions
• Identifying interpersonal communication team types
• Team strengths and challenges in interpersonal interactions
• How we work best with others’ types

Interpersonal Interaction at Work in Teams?

• Understanding how teams work better using varied interaction types
• Understanding interpersonal team dynamics
• Developing self-awareness of team members’ strengths and weaknesses
• Communication and interaction openness develops trust
• Understanding another’s type of interaction takes active listening
• Building and maintaining trust is vital for success

Putting the Knowledge of Interpersonal Interaction into Action

• Identifying how to assist others in understanding interaction types
• Communication information in our work groups
• Techniques to identify and work with style differences
• Enablers and barriers to effective interaction
• Synthesis and integration of interpersonal interaction and communication topics
• Next opportunities
• Course review, summary and feedback