Managing Conflict: Power through Influence


Course Objectives

By the end of the course, participants will be able to:

 
  • Define and understand the different sources of conflict
  • Identify personal conflict resolution styles
  • Apply influencing skills and explore relationships with others
  • Manage conflict in teams and engage in effective team problem solving
  • Use the different bases of power and change them according to the situation
  • Practice different strategies of winning the hearts and minds of people
Course Outline
  • Definitions of conflict
    • Nature and scope of conflict management
    • Misconceptions about conflict
    • Sources of conflict
    • Positive and negative factors of conflict
    • When conflict comes between you and your desired results
  • Thomas Kilmann conflict resolution mode instrument
    • Scoring and interpretation
    • Ways of coping with conflict
    • Assumptions and outcome of conflict
    • Managing conflict and using an appropriate style for more effective outcomes
    • Approaches to conflict resolution
    • Giving and receiving feedback
    • Assumptions in disagreement
    • Creating a collaborative work environment for faster and better results
  • Influencing others in a problem solving context
    • The use of emotional intelligence in conflict management
    • Working effectively with team members
    • Managing emotions, information and problems
    • Tips for effective day to day conflict management
    • Resolving conflict before it gets out of hand
    • Managing conflict with superiors and subordinates
    • Getting better results through negotiation
    • Establishing or regaining credibility so you can begin to influence people
    • Achieving trust down and across the organization
  • Importance of teamwork
    • Managing conflict in teams
    • Dealing with dysfunctional team roles
    • Enhancing communication in a team
    • Effective team problem solving
    • Approaches to conflict and pattern of escalation
  • Influence inventory (power bases)
    • Definitions of influence and the bases of power
    • Changing the bases of power
    • Persuading others by using your power bases
    • Identifying ways to build relationships upward, downward and laterally within your organization
    • Understanding the person you are trying to influence and persuading them through give and take
    • Selling your ideas and implementing change successfully
    • Influencing people while projecting self confidence without being pushy
    • Strategies for developing charismatic qualities
    • Leadership training for influence and power
  • The art of changing hearts, minds and actions
    • Influence and the psychology of persuasion
    • The power to change anything
    • Action plan for developing your conflict resolution skills and influence from anywhere in the organization

المواعيد المتاحة

دبى
من 13-05-2024    الى 17-05-2024
ابو ظبي
من 08-07-2024    الى 12-07-2024
دبى
من 16-09-2024    الى 20-09-2024
ابو ظبي
من 04-11-2024    الى 08-11-2024