Communication and Relationship Management Skills


Course Objectives

By the end of the course, participants will be able to:

 
  • Understand the role of trust in building successful relationships
  • Identify, analyze and engage stakeholders – the power / interest matrix
  • Recognize the role of context when communicating and building relations with others
  • Identify and pursue relationship opportunities that bring value and achieve results
  • Develop, manage and nurture relationships – moving from transactional to transformational
  • Expand and broaden the network of influence and success
Course Outline
  • Relationships and the trust factor
    • Introduction to human relations
      • The good, the bad and the ugly
    • The need for relationships and networks
      • Thinking beyond oneself
      • The challenges of modern day habits
    • Why trust matters?
      • Positive relationships versus forced relationships
      • The Johari Window
    • What influences relationships and networks?
  • Relationships and Communication
    • The three elements of communication
    • The importance of preparing and organizing one’s thoughts and ideas
    • Why assertiveness matter – the pros and cons
    • The Botari Box
    • Building rapport in the workplace
    • The likeability factor
  • Relating to the hearts and minds
    • Knowing your stakeholders
    • Managing your stakeholders expectations
    • ‘Selling’ your ideas
    • Creating a persuasive message that evokes the right emotions
    • Reframing your message to accommodate your stakeholders’ needs, wants and style
    • Communicating with difficult people
    • Communicating difficult topics
  • Building and influencing relationships 
    • Power and influencing
    • Dale Carnegie and self-awareness
    • What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
      • Identifying opportunities to build strong and healthy working relationships
    • The role of context in building successful relationship
    • Seeking feedback and different perspectives
    • Investing in a relationship
      • Moving from the transactional to the transformational
      • Tips to developing positive relationships
    • Working through difficult relationships
      • Divesting from a relationship
  • Successful networking
    • Reasons for building your network
    • The benefits of building your network
    • Things to remember with networking
    • Simple tips to remember when building your networking
    • Effective business and professional networking
    • Broadening your network

المواعيد المتاحة

دبى
من 27-05-2024    الى 31-05-2024
ابو ظبي
من 24-06-2024    الى 28-06-2024
اسطنبول
من 19-08-2024    الى 23-08-2024
دبى
من 07-10-2024    الى 11-10-2024
دبى
من 25-11-2024    الى 29-11-2024