Managing Conflicts & Difficult Situations
- القسم البرامج الإدارية
- الكود C930
OBJECTIVES
This training course is designed to help you to:
- Identify the common types and sources of conflict in your workplace
- Appreciate your own and other’s personality profiles and preferred conflict approaches
- Understand the predictable emotional triggers and responses to conflict
- Differentiate between assertive, passive and aggressive behaviours
- Deal with difficult people and situations using a large range of powerful techniques
Outline
Understanding Conflict and Difficult Situations
- Defining the Nature, Types and Causes of Conflict
- Conflict vs. Competition: When one overtakes the other
- Benefits and Drawbacks of Conflict in the Workplace
- The Power of Emotional Intelligence in Conflict Situations
- Conflict-management Default Mode
- Utilising the Circles of Concern and Influence
- Key Motivations or Drivers of Individuals and Groups
Advanced Interpersonal Skills For Conflict Management
- The Art to Successful Communication
- Building Rapport and the Circle of Trust Technique
- Personality Preference Assessment: Communicating with Different Personalities
- Mastering Active Listening Skills to Validate others’ Needs
- Using Powerful Questions to Gain the Right Information
- Transactional Analysis: The Power of Questions in Counselling
- Perfecting the Art of Non-verbal Language Signals
- Framing and Re-framing Issues to Facilitate Positive Outcomes
Mastering The Art of Persuasion, Influence and Negotiation
- Psychological Insights into People’s Behaviour and Attitude
- Filters and How our Perceptions can Influence our View of Others
- Determining Personal Agendas and Intentions
- Being Assertive: Techniques and Skills
- Negotiation ‘Positions’ and ‘Interests’ and Prime Negotiation Gambits
- Persuasion Techniques Incorporating Cialdini’s 6 Steps
- Achieving Synergy through the 4 Steps of Persuasion
- The Key Strategy Factors to Master the Art of Influence
Processes and Strategies to Handle Challenging or Difficult Conversations
- Main Types of Difficult / Challenging Conversations in the Workplace
- The Art of Influencing with Integrity and Personal Power
- Utilising Key Personal Strategies: GLASS, But Suppose, Feel, Felt Found
- Structuring 'Crucial Conversations' to Produce Optimal Results
- Using Coaching Techniques in Conflict: Problem and Need
- Recognising and Handling Ineffective Conflict Responses
- Dealing with Strong Emotions such as Anger and Frustration
- Defection Technique Strategies
Managing Organizational Conflict and Culture
- Understanding the Key Elements of Your Organisation’s Culture
- High-trust vs. Low-trust & ‘Toxic’ Organizational Cultures
- Establishing Appropriate Organisational Values and Behaviours
- Utilising Alternative Dispute Resolution (ADR) Strategies
- Conflict Management: Synergistic Advantage for Your Organisation
- Making Your Organization a Desirable Place to Work
- Summary and Next Steps
المواعيد المتاحة
دبى
من 28-04-2025
الى 02-05-2025
- كود الدورة : C930 المدة : أسبوع
ابو ظبي
من 19-05-2025
الى 23-05-2025
- كود الدورة : C930 المدة : أسبوع
دبى
من 23-06-2025
الى 27-06-2025
- كود الدورة : C930 المدة : أسبوع
اسطنبول
من 21-07-2025
الى 25-07-2025
- كود الدورة : C930 المدة : أسبوع
دبى
من 04-08-2025
الى 08-08-2025
- كود الدورة : C930 المدة : أسبوع
دبى
من 15-09-2025
الى 19-09-2025
- كود الدورة : C930 المدة : أسبوع
دبى
من 03-11-2025
الى 07-11-2025
- كود الدورة : C930 المدة : أسبوع