Leadership and problem solving techniques


Course Objectives

By the end of the course, participants will be able to:

 
  • Build and expand decision making, critical thinking, and creative problem solving skills
  • Apply rational approaches to solving problems and making decisions
  • Utilize traditional and creative techniques for identifying causes and generating solutions
  • Practice essential tools for proper decision making
  • Employ creativity and lateral thinking as business tools
Course Outline
  • Problem-solving and Decision-making
    • Definition of problem,  problem-solving, and decision-making
    • The relationship between creative problem-solving and decision-making
    • The helicopter view
    • The six-step method in problem-solving
    • Team problem solving
    • The link between causes and symptoms
  • The Rational Approach to Problem-solving (Kepner & Tregoe)
    • Defining the problem
    • Writing a problem statement
    • Techniques for recognizing problems
    • Six critical questions to clear out
    • The rational approach
    • Kepner & Tregoe's approach to problem-solving 
  • Problem Analysis Supplementary Tools
    • Root cause analysis
    • Corrective actions
    • The five-why process
    • The cause and effect diagram
    • Pareto analysis
  • Decision-making Supplementary Tools
    • Effective decision-making
    • The How-How method
    • The decision analysis worksheet
    • Approaches to team decision-making
  • Creativity and Problem-solving
    • Uses of creativity as a business tool 
    • Lateral thinking
    • Mental blocks to creative thinking and ways to overcome them
    • Brainstorming
    • The six thinking hats

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