Advanced Office Management & Effective Administration Skills


OBJECTIVES

At the end of this Advanced Office Management & Effective Administration Skills training course you will:  

  • Recognise how to prioritise and cope with multiple tasks
  • Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
  • Apply practical techniques to improve communications skills
  • Understand how to manage challenging behaviours
  • Apply assertiveness to be more effective in the workplace

Outline

Taking Control of Your Work Life

  • Understanding and Clarifying Purpose, Vision and Mission
  • External and Internal Customer Service
  • The Secret to Working Smarter rather than Harder
  • Controlling, Prioritising and Organising Your Work
  • Gaining an insight into your Strengths and Weaknesses
  • Making Your Office User-friendly and Efficient

 

Essential Administrative Skills

  • Mind Mapping Techniques
  • Right Brain / Left Brain Theory
  • Managing Larger Projects to Meet Deadlines
  • Planning and Problem Solving Skills
  • Managing Meetings Effectively
  • Working with more than One Manager

 

Vital Communication Skills

  • Communication Styles and When to Use Them
  • Communicating with Confidence
  • Win-Win Conflict Resolution
  • Understanding and using Body Language
  • Understanding Gender Differences in Communication
  • Understanding Different Personality Types and How to Deal with them

 

Developing as a Professional

  • Listening Skills – seek first to understand then to be understood
  • Creating a Professional Image
  • Leadership Skills
  • How to Make Presentations with Confidence and Power
  • Painless Methods for Giving Corrective Feedback
  • Best Practices for Delivering Positive Feedback

 

Self-Empowerment and Self-Management

  • Understanding the Main Causes of Stress
  • How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
  • The Essential Skills of Emotional Intelligence
  • Using Emotional Intelligence at Work
  • Becoming a more Proactive, Responsible and Self-aware Person
  • Continuing Professional Development - where to go from here

المواعيد المتاحة