Quality Assurance and Quality Control - Using ISO9001


OBJECTIVES
  • Be familiar with the requirements of the new ISO 9001:2015
  • Understand methods for improving the interaction in business processes
  • Analyse quality controls for adequacy and suitability
  • Review techniques for process analysis, monitoring and measurement
  • Practice auditing techniques
  • Consider differing approaches to improvement of the organization

Outline

A Process Approach to Managing Quality
  • An introduction to quality management systems
  • The new ISO high level structure for management systems standards and links with the framework for the new ISO 9001:2015
  • The process approach
  • The organisation as a set of inter-related processes
  • Risk and opportunities in your quality management system
 Designing and Implementing ISO 9001:2015
  • The PDCA approach
  • Risk based thinking
  • The organisation and context
  • Needs and expectation of interested parties
  • The significance of effective leadership in a quality management system
  • The role and responsibilities of leaders in the new ISO 9001:2015
Planning and Operating ISO 9001:2015
  • Establishing policies
  • Planning for a quality management system
  • Addressing risk and opportunity within a quality management system
  • Supporting your system – resources and competence
  • Operations, planning and control
 Performance Monitoring, Quality Assurance and Analysis
  • Measurement and monitoring of processes
  • Measurement and monitoring of products
  • Measurement and monitoring the satisfaction of interested parties
  • Analysis and reporting of data
  • Continual improvement of the system
  • Continual improvement of the organisation
 Internal Audit as a Management Tool
  • Management and planning of an internal audit
  • Auditing in practice
  • Opening meetings
  • Collecting data
  • Feedback on the audit
  • Audit reporting


المواعيد المتاحة

دبى
من 09-12-2024    الى 13-12-2024