Warehouse Supervisor Roles

Course Objectives

The main objective of this warehouse supervisor training course is to empower professionals with—

• in-depth understanding and knowledge of best practices in warehouse management
• the required skills, experience and confidence to review existing processes to check for gaps or opportunities for enhancement and implement relevant changes seamlessly
• the necessary confidence, experience and knowledge to enhance the quality and productivity of warehouse operations, thus supporting organisational growth
• the knowledge and potential to train other executives and managers on specific skills required to manage warehouse operations
• the knowledge and capabilities to apply advanced concepts and techniques to enhance warehouse operations
• the perspective and foresight to anticipate risks and make provisions to manage risks and prevent impact to organisational growth
• the skill and experience to motivate team members to deliver high performance
• the potential, capability and confidence to contribute to client and employee satisfaction as well as organisational growth through effective management, thereby demonstrating talent and potential to undertake opportunities fostering growth and progression
• the overall skill set, knowledge, experience and confidence to successfully undertake any opportunity in warehouse management across any industry, thus increasing scope for career growth and progression

 Three Major Warehouse Operations

• Inbound activities
  • Receiving
  • Put-Away
• Process activities
  • Order picking
  • Replenishment
  • Stick inventory
• Outbound activities
  • Packing
  • Shipping

Strategic Purpose of Warehouses

• Operating costs
• Storage
• Productivity
• Material requirement
• Inventory turns
• Order fulfilment
• Damage-free shipments
• On-time delivery
• Compliance
• Documentation

Key Features of Advanced Warehouse Management

• Workflows
• Picking and packing
• Wave processing
• Inventory counting
• Containerisation
• Mobile communication
• Material handling
• Support for cross-docking
• Sales order return management
• Enhanced reservation hierarchy

 Best Practices to Oversee Warehouse Operations

• Establish a consistent and efficient organization system
• Make picking more efficient
• Establish an inventory management system
• Regularly conduct a visual inspection of storage areas
• Meet key staff regularly
• Make changes, when necessary

 Benefits of a Warehouse Management System

• Optimised processes
• Efficient labour allocation
• Employee morale
• Improved supplier and customer relationships
• Reduced operational costs
• Better inventory balance
• Improved security and safety

 Key Operations Management Skills and Responsibilities for Warehouse Supervisors

• Inventory management
• Warehouse design and facility management
• Implementation and maintenance of safety initiatives
• Logistics management
• Application of lean principles

 Other Key Skills Important to Warehouse Supervisors

• Customer service
• Sales
• Human resource management
• Product and technical knowledge
• Computers
• Leadership
• Problem-solving and decision making
• Time management, planning and organisation

 Challenges to Warehouse Management

• Managing warehouse space and layout
• Communication
• Time management
• Inventory accuracy and tracking
• Customer expectations
• Redundant processes
• Product diversification
• Product picking
• Inaccurate purchase orders
• Handling product damages
• Managing demand fluctuations
• Globalisation