Team Building and Team Development

Course Objectives

At this end of this ‘Team Building and Team Development Training Course’, you will be able to:

• Diagnose the health of the team
• Understand skills required to implement effective changes in the workplace
• Create positive synergy amongst the team members
• Figure out the purpose and direction of the team
• Understand team skills and dynamics
• Establish processes for building an effective team
• Improve communication in the team

 INTRODUCTION

• What is a Team?
• What is team productivity?
• Types of teams
• The traditional, self-directed and virtual teams
• Characteristics of Teams
• Characteristics of Productive Teams
• How to get the best productivity for self?
• Impact of your contribution on the team productivity
• Skills to adopt for productivity enhancement
• Avoiding some common errors

 STAGES OF TEAM DEVELOPMENT

• Understand the stages of Team Development
• Stage 1- Forming
• Stage 2- Storming
• Stage 3- Norming
• Stage 4- Performing
• Stage 5- Adjourning
• Understand your role as a leader in all these stages
• Understand your role as a follower in all these stages

SKILLS REQUIRED FOR TEAM DEVELOPMENT

• Understand the cycle of success
• Goal setting and goal focus for success
• Understand the skills of Communication
  • Positive vs. negative communication
  • Exerting Control over your conversation
  • Managing emotions
  • Sharing Feedback
• Planning for productivity

RELATIONSHIP BUILDING AND PERFORMANCE MANAGEMENT

• Interpersonal Relationships
• Conflict Management
  • Creating and sustaining positive emotions
  • Understand how to handle differences in the team
• Characteristics of High Performing Teams
  • Staying in the zone of Productivity
  • Reasons for low performance
  • Consistency in performance

TEAM ENGAGEMENT

• Why teams succeed?
• Why teams fail?
• Activities for Team engagement
• Handling Team Meetings
• Brainstorming in teams
• Solving problems as a Team
  • Building Consensus
  • Sharing learnings and wisdom in the team

 TRACKING THE PERFORMANCE OF THE TEAM

• Identifying the right metrics for team performance
• Communicating the metrics for Team performance
• Quantifying the performance of result-oriented performers
• Rewards and recognition
• Setting an example for other team members

 INTERNAL CUSTOMER SATISFACTION

• Defining Internal Customer Satisfaction
• Benefits of Internal Customer Satisfaction
• Identify workflow to measure individual satisfaction
• Identify metrics to measure individual satisfaction
• Understand how to include your team in the process
• Best Practices to measure internal customer satisfaction

 SELF-MOTIVATION

• Managing the attitude of self
• How to stay inspired?
• How to inspire self?
• How to inspire others?