Operational Excellence
- القسم البرامج الإدارية
- الكود C953
Objectives
By the end of this training course, participants will be able to:
- Prioritize and link improvement activities to achieve the organizations strategic objectives
- Review processes, suggest improvements and monitor the progress of the changes
- Manage projects and work processes to improve effectiveness and efficiency of business operations
- Select and use relevant tools and methodologies in the contexts of operational improvement initiatives
- Implement lean organization principles, methodologies to achieve key operational excellence goals – easier, better, faster, and cheaper.
- Influence organizational culture and employee behaviour to support Operational Excellence
Course Outline
Operational Excellence Perspectives & Strategic Approach
- The OPEX Framework, Principles, Benefits
- Elements of Strategic Approach – McKinsey’s 7S, Balanced Scorecard, Strategy Map
- McKinsey’s 7S Model
- Balanced Scorecard (BSC)
- Strategy Map
- Integrated Management Systems – Quality, Environmental, Safety & Health (ISO 9001, 14001, 45001)
Managing Projects
- Project Pipeline Development and Prioritisation
- Overview of PM Lifecycle
- Business Case Proposal
- Project Planning Toolbox – WBS, Gantt Chart, Risk Management etc.
- Project Execution & Monitoring
- Project Closure
Practices & Methodologies for Operational Excellence
- Continuous Improvement
- Improving Cross-functional Processes – SIPOC, Swimlane
- Finding & Eliminating Wastes
- Reducing Costs of Quality (COQ)
- A3 Problem Solving, DMAIC & PDCA Cycle
- Theory of Constraints (TOC)
Lean Organization Practices
- Lean Management 4P Framework
- The 14 Principles of Lean Organization
- Tools Selection and Use – Idea Generation, Data Analysis, Decision Making
- Total Productive Maintenance (TPM)
- Visual Management – 5S, Kanban
Cultural Leadership
- Change Leadership
- Conflict Resolution
- Consensus Building
- Motivating Individuals
- Team Building