Emotional Intelligence


Course Objectives

By the end of the course, participants will be able to:

 
  • Explore the three aspects of emotional intelligence, the brain design, and the EI cycle
  • Develop self-awareness of their emotions and the impact of emotions on thoughts and behaviors
  • Expand their self-control and self-management by practicing the five competencies of self-control
  • Recognize emotions in others, achieve rapport with their team, and develop social awareness
  • Improve their ability to manage through influencing others and practicing inspirational leadership
Course Outlines
  • An introduction to emotional intelligence
    • Frequently used terms
      • Intelligence quotient (IQ)
      • Emotional quotient (EQ)
    • An overview of EI
      • Sociological
      • Physiological
      • Psychological
    • The brain design
      • Importance
      • Amygdala
      • Arousal
    • The 3 brains
    • The emotional intelligence cycle
  • Developing your self-awareness
    • Definition of self-awareness
    • The emotional intelligence cycle
    • Signs of high EQ
    • The inner core of self-awareness
    • The awareness of feelings
    • From emotion to action: The APET model
    • Self-awareness questionnaire
    • Low EQ questionnaire
    • Recognizing your emotions
      • The mood meter
      • Plutchik’s wheel of emotions
    • How emotions affect our thoughts and behaviors
    • How to practice self-awareness
  • Developing your self-control
    • Definition of self-control
    • The competencies of self-control
      • Self-regulation
      • Authenticity
      • Accountability
      • Flexibility
      • Self-motivation
    • Self-control questionnaire
    • Reflection on self-control
    • Developing your self-regulation
    • Developing your authenticity
    • Developing your accountability
    • Developing your flexibility
    • Developing your self-motivation
      • Why motivation is important
      • What determines motivation
      • Self-motivation questionnaire
      • The mind/body link
      • The negative-belief cycle
      • Top ten motivational tips
  • Developing your social awareness
    • Definition of social awareness
    • How to decode emotions in faces
    • How to decode emotions in voice pitch and tones
    • Scope of social awareness
      • Empathy
      • Service orientation
      • Organizational awareness
      • Positive and negative office politics
      • Active listening
    • How to build rapport
  • Developing your management of others
    • Definition of relationship management
    • Developing your people
    • Developing others questionnaire
    • Inspirational leadership
    • Behaviors of inspirational leaders
    • Inspirational leadership questionnaire
    • The four influencing styles
    • The five conflict management styles
    • The Interest-Based Relational (IBR) approach
    • The importance of achievement orientation
    • My achievement orientation questionnaire
    • The importance of teamwork and collaboration
    • Beckhard’s model of team effectiveness

المواعيد المتاحة

دبى
من 16-12-2024    الى 20-12-2024