Leadership, Communication and Interpersonal Skills

Course Objectives

• Learn how to remain a consistent inspiration to your subordinates by cultivating high-performance standards thus entrenching the organizational mission, vision and values in their respective organizations
• It will also encourage insight into maintaining effective interpersonal, communication and leadership skills in your organization
• Discover how to assimilate and entrench interpersonal, communication and leadership qualities, characteristics, attributes and traits into the organizational value system thus engendering the cultivation of a mutually consensual employee-driven value system into the organizational culture
• Learn and practice how to consistently and constructively sustain the development of communication, interpersonal and leadership skills to ensure delivery on your organization’s primary objectives
• Recognise how to spot and avoid common errors when reviewing existing initiatives to develop leadership, communication and interpersonal competence in your organization
• Acquire an understanding of the principles, procedure and protocol pertaining to the development of leadership, communication and interpersonal skills including its potential and impact
• Display knowledge and understanding of the main sources of the development of leadership, communication and interpersonal skills and how it is used to streamline organizational efficiency and simultaneously optimize value extraction
• Understand the practical impact of developing leadership, communication and interpersonal skills in your organization

Course Outline

 INTERPERSONAL COMMUNICATION AND PEOPLE SKILLS

• Basics and Science of Interpersonal Skills and Interpersonal Communication
• The Core Ethical Principles of Interpersonal Communication
• Developing and working with relationships
• Face to face communication
• Harnessing and recognizing behaviour
• Avoiding conflict

LEADERSHIP IN INTERPERSONAL COMMUNICATION

• Active Listening
• Listening to Understand
• Feedback
• Trust and honesty
• Selflessness
• Self-awareness
• Compassion and Empathy

COMMUNICATION AND INTERPERSONAL SKILLS

• Communicating and working with groups
• Individual Communication
• Personal and Professional Communication
• Developing strong interpersonal skills
• Relationship building
• Communication with inter-dependent individuals
• Verbal and non-verbal communication

INTERPERSONAL SKILLS AND PEOPLE SKILLS

• Confidence and Expertise
• Meaningful Impetus
• Influence and Inspiration
• Expanding Personal Productivity
• Growing your influence and impact
• Identifying and establishing Opportunities to expand
• Keys to successful influence
• Strategic planning, personality development, and focus
• Beliefs, Traditions, Characteristics, Traits, Aptitude, Values, Culture, Attitudes, and Behaviour

NEGATION OF EFFECTIVE COMMUNICATION

• Obstructions to effective communication
• Communicating assertively
• Positive perception and character conveyance
• Giving and accepting feedback
• Demonstrating appreciation towards others
• Appropriating behaviour in different situations
• Effective interpersonal communication

COLLABORATIVE COMMUNICATION  

• Comprehending Team Dynamics
• Uniting and synergizing team effort
• Impactful collaborative decision making
• Capitalizing on styles, personalities, and strengths
• Elements for Developing high performing teams
• Effective Teambuilding Techniques

INTERPERSONAL SKILLS IN PEOPLE MANAGEMENT   

• Communicating Change and Change management
• Identifying and Minimizing Conflict
• Recognizing indications of potential conflicts
• Types and sources of conflicts
• Conflict Resolution
• Importance and Value for constructive feedback and positive criticism