Managing Cultural Diversity in the Workplace

Course Objectives

• Develop an understanding of diversity, inclusion, and gender differences at the workplace
• Understand the cultural frameworks that are different than their own
• Get rid of stereotypes and judgements
• Understand the gender differences and how they affect the workplace
• Being sensitive in communication
• Management of conflict- at the national and international level
• Effective team building across cultures and nations
• Enhance Interpersonal skills across cultures and nations
• Increase in innovation and creativity
• Growth in the credibility of the company
• Increase productivity on complex tasks especially those involving a multi-cultural workforce

Course Outline

INTRODUCTION

• What is diversity?
• It’s history
• How does it help?
• Characteristics of diversity
• Approaches to Diversity
• A legal overview
• Concepts and Terms related to Diversity

UNDERSTANDING DIFFERENCES IN WORKPLACE

• Understanding cultures and cultural differences
• Understanding personality style
• Get a know-how of cultural differences
• Get a know-how of personality differences
• How to improve relationships?

 OVERCOMING BARRIERS

• Understanding stereotypes
• Understanding discrimination
  • A reality check – Have you really been discriminated against?
  • How to discourage discrimination?
  • Methods of retribution
  • Choosing a course of action
• Understanding Biases
• The negative approach to diversity
  How to Avoid

   

  • Stereotypes
  • Discrimination
  • Biases

COMMUNICATING EFFECTIVENESS IN A DIVERSE WORKPLACE

• Communicating effectively
• Non-verbal communication
  • Signals of Body Language
• How you say it
  • Listening vs. hearing
• Asking the right questions
• Understanding challenges in communication
• Altering your personal approach
• Encourage social and workplace changes
• Sensitizing with evaluations and feedback

 Managing Diversity in the Workplace

• Understanding the importance of diversity at work
• Pitfalls- How can we avoid them?

 Diversity, Equal Opportunity, and Affirmative Action

• Understand the Equal Employment Opportunity
• Understand what affirmative action is
• The relationship between EEO, affirmative action and diversity
• Understand Fairness vs. Equal Treatment
• Understand the nuances of Diversity and Demographics

 Diversity- Impact on the Team

• Impact of diversity on team
• Enhanced creativity
• Differing points of view
• Multi skilling

 Sexual Harassment in the Workplace- Dealing with it

• Educating employees on harassment policies
• Ensuring a cooperative working environment
• Employment discrimination – Identifying, avoiding and reporting it
• Understand how to keep the workplace free of discrimination and harassment

 Impact on Employee Retention

• Understanding the reasons for employee turnover
• Understanding the concerns of employees involving diversity
• Focusing on strategies to reduce turnover due to diversity issues
• Impact of diversity on employee retention

Being Solution-Oriented

• Handling Gender issues in the workplace
• Understanding laws related to discrimination at the workplace
• Laws related to Sexual harassment and prevention

 Improving Corporate Culture and Implementing Diversity

• What is corporate culture?
• How to improve corporate culture?
• Improve management awareness on workforce diversity issues
• Monitoring of the data of the workforce

 DEALING WITH COMPLAINT

• Understand when to make and record a complaint
• Process and Authorities for making a complaint
• Identifying appropriate actions
• Understand what to do if you are involved in the complaint
• Selecting your response