Developing the administrative and supervisory skills of legal department managers

Course Objectives:

By the end of the course, participants will be able to:

• Analyze the responsibilities and required skills and apply the fundamental management functions
• Build and lead effective and dynamic teams
• Identify various ways to motivate employees
• Explore the required steps for effective delegation
• Implement effective strategies for time and stress management
• Apply effective tools to improve problem-solving and decision-making

Course outline

Responsibilities and Skills

• Why most managers and supervisors fail
• Managing in the new competitive landscape
• Managing for competitive advantage
• Roles and responsibilities of a manager
• The four functions of management
• Skills needed at different management levels
• Common mistakes by new managers and supervisors

Building and Leading Effective Teams

• What makes a team
• How teams can fail
• Stages of team formation
• Characteristics of high-performing teams
• Situational leadership and its application to team leadership
• Current trends and issues

Mastering the Art of Motivation

• Definition of motivation
• Myths about motivation
• The main theories in brief
• Current trends and issues
• Implications for managers

Delegating Tasks Effectively to Your Team

• Definition of delegation and why to delegate
• The barriers to delegation
• Reasons why delegation fails
• The steps to effective delegation
• Empower employees through delegation
• The dos and don’ts of delegation

Time and Stress Management

• Identifying your time wasters with the activity log
• Dealing with and managing your time wasters
• Using the priority matrix and to-do-lists
• Causes and symptoms of stress
• Techniques for managing stress

Problem-Solving and Decision-Making Tools

• Problem-solving skills that managers need
• Decision-making skills that managers need
• The traditional approach to problem-solving
• The helicopter view
• The Ishikawa fishbone technique
• The how-how technique
• The brainstorming technique