Mastering Management Skills Certified Manager

Course Objectives:

By the end of the course, participants will be able to:

• Clarify your role as leader and manager
• Know the importance of character in management
• Know the four dimensions of behavioral style
• Embrace six core functions of effective managers
• Discuss the ten key elements used by major organizations to achieve business excellence
• Understand how to implement a successful strategy
• Understand the need to take responsibility for leading change
• Understand how to be a Champion of Change

Course outline

The Leader in You

• Taking a world view
• The value of management training
• Define the terms “leadership” and “management”
• The role of character in management
• The four dimensions and characteristics of behavioral style
• Your own behavioral style and the strengths of  three other styles
• The functions of a 21st Century Manager

Developing Personal Excellence

• Your personal operating system
• Maximizing personal productivity
• Developing critical personal networks
• Getting the most out of meetings
• Establishing Direction
• Developing ten key elements for business excellence
• Analyzing your organization's external environment
• Understanding your market
• Missions, visions and success factors
• The impact of organizational culture
• Ensuring regulatory issues are known and understood

Encouraging Your People to Give Their Best

• Two main factors of leadership
• Recruiting and selecting people
• Establishing expectations
• Building capacity in your people
• Tracking and appraising performance
• Creative problem solving
• Introduction to teamwork

Making the Best of Your Resources

• Your (non people) resources
• The cost of (poor) quality – getting things wrong
• Using technology to achieve maximum impact
• Exploring and managing risks
• Minimizing environmental impact
• Achieving Results your Customers will Value
• Focusing on customers
• Defining and managing business processes
• Creating innovation where you work

Achieving Results your Customers will Value 

• Focusing on customers
• Defining and managing business processes
• Creating innovation where you work
• Facilitating Change
• Managing Change
• Systems Thinking
• Organizing for Change