Leadership and Management

Course Objectives:

By the end of the course, participants will be able to:

• Understand how to lead and manage
• Understand the basics of People Management
• Manage Teams
• Manage Diversity
• Effective decision making and communication
• Leading in the managing role
• Leading people and processes
• Leadership behaviors that help overcome challenges
• How to engage and involve the teams during times of change?
• Understand techniques to manage and implement change effectively
• Understand the problem-solving skills
• Connect with the team members

Course outline

INTRODUCTION TO LEADERSHIP

• Leadership styles of the past vs. Contemporary Leadership styles
• Micro-Management vs. Macro-management, and a mix of two
• Core values of leadership -Trust, integrity, excellence, commitment, innovation
• Walk the Talk

SELF-LEADERSHIP

• Assessment of your own Leadership style
• Understand how to make use of your strengths in the following:
  • Execution Excellence
  • Networking and Relationship building
  • Strategic Alignment
  • Influencing the stakeholders, team, and individuals
• Envisage the demonstrated behavior
• What is Situational Leadership?
• Leading change Internally and Externally
• Leading change ethically

GOAL SETTING AND PERFORMANCE MANAGEMENT

• Goal setting and outcomes
• Formulate KRA’s / KPI’s
• Lead and Lag indicators
• Planning for team and individual performance
• Coaching on daily basis for performance
• Evaluating Performance of department, team, and individuals
• Importance of Communication in performance
• Skip-Level Meetings
• Honing your Listening Skills with special focus on reflective listening

FEEDBACK

• Structure for effective feedback
• Developing Competence for sharing feedback
• The Power of Words for appreciation
• Non-Verbal Communication

TEAM BUILDING and TEAM MANAGEMENT

• Characteristics of High-performing teams
• Understand your team-leadership style
• Right Hiring
• Stages of Team development
• Putting the strengths of team to work
• Succession Planning
• Talent Management
• Team motivation
• Communication for Rapport building with the team
• How to Delegate?
• Communication during Delegation
• Pitfalls during delegation and their avoidance

CULTURAL AWARENESS

• Develop an understanding of culture
• Business relevance
• Developing cultural competence
• Cultural diversity and competitive advantage at
  • Local, National, and International Level
• Multicultural collaboration

TRANSACTIONAL ANALYSIS (TA)

• What is the concept of TA?
• The impact of TA on the review discussion and Team Management
• Understand the concepts of EGO States:
  • Parent
  • Adult
  • Child
• The dominance of ego states
• Impact on performance review discussion

MANAGING TEAM WITH EMOTIONAL INTELLIGENCE

• What is Emotional Intelligence?
• Leveraging the strengths of the team members
• Understand how to connect with the members of the team
• Understand how to coach team members for growth in their roles
• Understand how to inspire team members

Techniques for Problem Solving

• The 5 Why’s technique
• Fish Bone Diagram
• Brainstorming
• Quality Circles
• Root Cause Analysis
• Pareto Analysis- 80-20 Rule
• The Six Thinking Hats